Terms of Service

Please read these Terms of Service carefully. They govern your access to and use of FunnelStreams.

These Terms form a binding agreement between you and MediaCraft Marketing, LLC d/b/a FunnelStreams ("FunnelStreams," "we," "us," or "our"). They apply to FunnelStreams.com, FunnelStreams.ai, related subdomains, account areas, applications, software, training, communities, downloads, services, and other products that link to these Terms (collectively, the "Services").

By accessing or using the Services, creating an account, or purchasing a product or subscription, you agree to these Terms and acknowledge our Privacy Policy, Cookie Policy, and Acceptable Use Policy. If you use the Services for a company or other organization, you represent that you have authority to bind that organization. In that case, "you" includes both you and the organization.

If you do not agree, do not access or use the Services.

1. Eligibility and business use

You must be at least 18 years old and legally able to enter into a binding contract.

The Services are intended primarily for business and professional use. You are responsible for making sure your use of the Services complies with the laws, rules, industry standards, and contractual obligations that apply to you and your business.

2. Your account

You must provide accurate, current, and complete account information. You are responsible for:

• Keeping your login credentials confidential
• Using reasonable security measures, including strong passwords and multi-factor authentication when available
• All activity conducted through your account, including activity by team members, contractors, clients, and other authorized users
• Promptly notifying us at Support@FunnelStreams.com if you suspect unauthorized access or a security incident

You may not share an individual login among multiple people. You may create or invite additional users only as permitted by your plan.

3. Plans, sub-accounts, and agency use

Your plan controls the features, usage allowances, user seats, accounts, sub-accounts, and client-management rights available to you.

You may manage client businesses, resell access, or create sub-accounts only if your plan or a separate written agreement expressly allows it. If you manage data or communications for a client, you represent that you have the client's authorization and remain responsible for the client's use of the Services.

We may suspend or restrict unauthorized account sharing, reselling, sub-account creation, or agency use.

4. Subscriptions, billing, and automatic renewal

Prices are stated in U.S. dollars unless we say otherwise. Applicable taxes may be added.

When you purchase a recurring subscription:

• You authorize us and our payment processor to charge the payment method on file.
• Your subscription renews automatically at the stated monthly, annual, or other billing interval until canceled.
• The renewal price will be the price disclosed at checkout, as later changed upon advance notice, or as stated in a separate written agreement.

You are responsible for keeping your billing information current.

If a payment fails, we may retry the charge, suspend paid features, restrict access, or terminate the account. You remain responsible for amounts incurred before cancellation or termination.

5. Usage-based services and credits

Some Services, including email, SMS, voice, phone numbers, WhatsApp, AI features, storage, and third-party services, are metered or charged on a pay-per-use basis.

A $10 usage credit is included. That credit is shared across email, SMS, AI, and other usage-based services. Unused credit rolls over. Additional usage is charged according to actual service rates, not automatically in $100 blocks.

The number of emails, messages, calls, words, tokens, AI actions, or other uses covered by the credit depends on the services used and their current rates.

Your plan, checkout page, order form, Usage Rate Schedule, or account dashboard will state the rates, auto-recharge terms, minimum charges, registration fees, phone-number fees, taxes, carrier fees, and other charges that apply. Those commercial terms are part of these Terms.

By enabling or using a metered feature, you authorize the applicable pay-per-use charges. Charges are deducted from your available usage balance. If usage exceeds the available balance, we may charge the payment method on file when automatic recharge or postpaid billing is enabled, require you to add funds, or pause the affected feature.

Usage credits:

• Have no cash value
• May be used only for eligible Services
• Are not transferable unless we agree in writing
• Are refundable only when required by law or expressly stated in the applicable offer

Carrier, registration, verification, toll-free, phone-number, and third-party pass-through fees may apply in addition to the usage rates.

Rates may change when carrier, provider, model, or operating costs change. Unless applicable law or a separate written agreement requires otherwise, the current rate displayed in your account or Usage Rate Schedule at the time of use controls.

Word counts, token counts, message quantities, call minutes, and examples showing what a credit may provide are estimates only. Actual charges depend on measured usage and may vary.

Current pay-per-use rates

The following rates were verified from the FunnelStreams billing settings supplied on July 25, 2026:

External AI-model charges are token based. Word quantities are estimates provided to help customers understand likely usage. The model selected, input, output, and provider pricing may affect the final charge.

Telephony rates may vary by country, region, carrier, number type, and message type. SMS is charged by segment, and one message may contain more than one billable segment. The rates above do not include MMS, recurring phone-number charges, toll-free charges, taxes, or carrier and registration fees unless expressly stated.

6. Cancellation

You may cancel a subscription using the cancellation method shown in your account or billing portal, or by emailing Support@FunnelStreams.com.

Cancellation takes effect at the end of the current paid billing period unless the applicable offer states otherwise. To avoid a renewal charge, submit the cancellation before the renewal is processed. Canceling does not reverse charges already incurred.

We may require reasonable account verification before processing a cancellation request submitted outside the account.

7. Refunds

Unless an offer, order form, or written agreement expressly states otherwise, payments for subscriptions, memberships, software access, training, digital products, implementation work, and other digital services are non-refundable.

We do not provide refunds or credits for:

• Partial billing periods
• Unused time
• Unused features or usage allowances
• A failure to cancel before renewal
• Account restrictions or termination caused by a violation of these Terms or the Acceptable Use Policy

Nothing in this section limits a refund right that cannot legally be waived.

For a physical product, the return terms shown with that product control. If no separate terms are shown, contact Support@FunnelStreams.com within 30 days after delivery for return instructions. The item must be unused and in resellable condition unless applicable law provides otherwise.

8. License to use the Services

Subject to these Terms and payment of applicable fees, FunnelStreams grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal business purposes and any client use expressly permitted by your plan.

You may not:

• Copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services except as expressly permitted
• Reverse engineer, decompile, disassemble, or attempt to discover source code, models, prompts, or nonpublic systems, except where the law does not allow this restriction
• Bypass usage limits, access controls, or security measures
• Use the Services to build or train a competing product through automated extraction or systematic copying
• Rent, sell, or share account access except through an authorized plan
• Remove proprietary notices
• Use our name, trademarks, logos, or branding without written permission

9. Your content and data

"Customer Content" means content or data that you or your authorized users upload, import, submit, create, transmit, or store through the Services. This may include contacts, messages, forms, websites, funnels, courses, files, recordings, prompts, and AI inputs or outputs.

As between you and FunnelStreams, you retain your ownership rights in Customer Content.

You grant FunnelStreams and its service providers a worldwide, non-exclusive license to host, copy, process, transmit, display, modify, and otherwise use Customer Content only as reasonably necessary to:

• Provide, secure, maintain, and support the Services
• Follow your instructions and enable integrations
• Prevent fraud, abuse, or security threats
• Comply with law
• Enforce these Terms

You represent that you have all rights, permissions, notices, and consents needed for Customer Content and for the way you use it through the Services.

We do not claim ownership of your contacts or business data.

10. Customer privacy responsibilities

When you collect or process personal information through your account, you determine why and how that information is used. You are responsible for:

• Providing an accurate privacy notice to your customers, leads, members, and other individuals
• Obtaining required consent
• Responding to privacy-rights requests
• Configuring retention, access, and security appropriately
• Using integrations and exports lawfully
• Entering into any required agreements with your clients, vendors, or other parties

For personal information that we process on your behalf, FunnelStreams generally acts as your service provider or processor. Our Data Processing Addendum, if applicable, provides additional terms.

If an individual contacts us about data controlled by one of our customers, we may direct that person to the customer.

11. Email, SMS, voice, and other communications

You may use communications features only in compliance with the Acceptable Use Policy and all applicable laws.

You are responsible for:

• Having a lawful basis and any required consent before contacting a person
• Keeping records of consent
• Identifying yourself and your business accurately
• Providing required disclosures
• Honoring opt-out and revocation requests promptly
• Maintaining suppression lists
• Following carrier, provider, and industry rules

FunnelStreams does not provide contact-list consent on your behalf. The availability of a feature does not mean a particular communication is legal.

We may filter, block, throttle, suspend, or investigate communications to protect recipients, networks, providers, FunnelStreams, and other customers.

12. AI-assisted features

Some Services may use artificial intelligence or third-party models to generate, analyze, summarize, classify, or modify content.

AI output can be inaccurate, incomplete, biased, offensive, or unsuitable for your purpose. You are responsible for reviewing output before relying on, publishing, sending, or using it.

You must not use AI output as a substitute for qualified legal, medical, financial, tax, employment, or other professional advice. You are responsible for checking facts, rights, permissions, disclosures, and legal requirements.

Do not upload confidential, regulated, or sensitive information to an AI feature unless the feature and your agreement expressly allow it and you have authority to do so.

Unless a specific feature or written agreement says otherwise:

• We do not guarantee that AI output is unique or eligible for intellectual-property protection.
• Similar output may be generated for other users.
• You retain any rights you have in your input.
• As between you and FunnelStreams, you may use the output subject to applicable law, third-party rights, and these Terms.

Features involving a person's face, voice, or likeness may require separate consent and additional terms.

13. Third-party services and integrations

The Services may connect to or rely on third-party products, websites, models, carriers, payment processors, app stores, or integrations.

Your use of a third-party service may be governed by that party's terms and privacy policy. We do not control third-party services and are not responsible for their content, availability, security, pricing, or actions.

We may add, change, suspend, or remove an integration when necessary for security, legal, technical, or business reasons.

14. Training, communities, and educational content

Courses, workshops, templates, prompts, communities, coaching, and other educational materials are provided for general business education. They are not legal, tax, financial, medical, or other regulated professional advice.

You may use purchased materials for your own business as permitted by the offer. You may not reproduce, distribute, teach, resell, share, or publish them unless we give written permission.

Community participants must follow posted community rules. We may remove content or members to protect the community or enforce those rules.

15. Our intellectual property

The Services, including software, design, text, graphics, videos, training, templates, branding, trademarks, and other materials provided by FunnelStreams, are owned by FunnelStreams or its licensors and are protected by intellectual-property laws.

Except for the limited rights expressly granted in these Terms, no rights are transferred to you.

16. Feedback and testimonials

If you provide suggestions or feedback about the Services, you grant us a perpetual, worldwide, irrevocable, royalty-free right to use it without restriction or compensation.

We will use your name, image, likeness, business name, or testimonial in marketing only with your permission or as otherwise allowed by law. Any separate testimonial release or promotion terms will control if they conflict with this section.

17. Affiliate program

Participation in the FunnelStreams affiliate program is governed by the separate Affiliate Agreement. Affiliates are independent contractors and may not bind FunnelStreams or make unauthorized claims.

We may withhold or reverse commissions associated with refunds, chargebacks, fraud, self-referrals, misleading promotions, policy violations, or other conduct described in the Affiliate Agreement.

18. Service changes, availability, and beta features

We may improve, change, or discontinue features. We may also set or adjust reasonable usage and technical limits.

We do not promise uninterrupted or error-free operation. Maintenance, provider outages, security events, legal requirements, internet conditions, and other factors may affect availability.

Beta, preview, experimental, or early-access features may be changed or withdrawn at any time and may be less reliable than generally available features.

If a change materially reduces the core paid functionality of your plan during a current prepaid term, contact us so we can review the account and any remedy required by the applicable agreement or law.

19. Suspension and termination

You may stop using the Services at any time.

We may suspend, restrict, or terminate access if:

• You violate these Terms or the Acceptable Use Policy
• Payment is overdue or reversed
• Your use creates legal, security, deliverability, fraud, or operational risk
• A provider, carrier, platform, or government authority requires action
• Continued service could harm FunnelStreams, another customer, or a third party

When practical and safe, we may give notice and an opportunity to correct the issue. We may act immediately when necessary.

20. Data export and deletion after termination

You are responsible for exporting Customer Content before your account ends.

Unless your plan, written agreement, or applicable law states otherwise, we may retain Customer Content associated with a canceled account for up to 30 days before deletion. Access during this period is not guaranteed and may require payment of outstanding charges or reasonable recovery costs.

We may retain limited information longer when required for legal, security, fraud-prevention, backup, accounting, or dispute-resolution purposes. Deleted data may remain in backups until those backups expire through our normal cycle.

We do not guarantee recovery after deletion.

21. Copyright complaints

If you believe content available through the Services infringes your copyright, email Support@FunnelStreams.com with:

• Your name and contact information
• Identification of the copyrighted work
• Identification and location of the allegedly infringing material
• A statement that you have a good-faith belief the use is not authorized
• A statement, under penalty of perjury, that your notice is accurate and that you are authorized to act
• Your physical or electronic signature

We may remove or restrict content and may terminate repeat infringers.

22. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available."

FunnelStreams disclaims all express, implied, and statutory warranties, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, security, and accuracy.

We do not guarantee:

• Revenue, profit, leads, sales, rankings, deliverability, audience growth, or any other business result
• That every feature will meet your requirements
• That third-party platforms, carriers, or providers will approve or continue to support your use
• That content, data, or AI output will be accurate, unique, or free from third-party claims

Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

23. Limitation of liability

To the maximum extent permitted by law, FunnelStreams and its owners, officers, employees, contractors, affiliates, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, business opportunities, or data, arising from or related to the Services.

To the maximum extent permitted by law, the total liability of FunnelStreams and the related parties for all claims arising from or related to the Services will not exceed the greater of:

• The amount you paid to FunnelStreams for the affected Service during the three months before the event giving rise to the claim; or
• $500.

The limitations apply regardless of the legal theory and even if a party was advised that damages were possible.

Some jurisdictions do not allow certain liability limitations. In those jurisdictions, liability is limited to the fullest extent permitted by law.

24. Indemnification

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless FunnelStreams and its owners, officers, employees, contractors, and affiliates from third-party claims, losses, liabilities, damages, judgments, penalties, costs, and reasonable attorneys' fees arising from:

• Your Customer Content
• Your products, services, marketing, or communications
• Your violation of these Terms or the Acceptable Use Policy
• Your violation of law or a third party's rights
• The acts or omissions of anyone using your account

We may control the defense of a claim covered by this section. You may not settle a claim in a way that admits wrongdoing by or imposes obligations on FunnelStreams without our written consent.

25. Dispute resolution and arbitration

Before filing a formal claim, each party agrees to send written notice describing the dispute and requested resolution. The parties will attempt in good faith to resolve the dispute for at least 30 days.

Except for eligible small-claims matters and requests for temporary or injunctive relief involving intellectual property, unauthorized access, or misuse of the Services, disputes arising from or related to these Terms or the Services will be resolved by binding individual arbitration under the Federal Arbitration Act.

Arbitration will be administered by the American Arbitration Association under the rules applicable to the claim. The arbitration will take place in Ada County, Idaho, unless the parties agree to remote proceedings or another location.

Claims may be brought only on an individual basis. Neither party may bring or participate in a class, collective, consolidated, mass, or representative action to the extent permitted by law.

You may opt out of this arbitration agreement by sending written notice to Legal Dept, 123 Business St, Suite 100, City, ST 12345 within 30 days after first accepting these Terms. The notice must include your name, account email, business name, and a clear statement that you are opting out of arbitration.

If the class-action waiver is found unenforceable for a particular claim, that claim must proceed in court and not in arbitration.

26. Governing law and courts

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law rules, except where federal law applies.

For disputes not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Ada County, Idaho.

27. Changes to these Terms

We may update these Terms to reflect changes to the Services, business practices, providers, or law.

We will post the revised Terms and update the effective date. If a change materially affects existing paid customers, we will provide reasonable notice through email, the account, or the Services when required.

Changes apply prospectively from their effective date. Continued use after the effective date means you accept the revised Terms.

28. General terms

These Terms, the policies they incorporate, the applicable order form, and any signed agreement form the entire agreement for the Services.

If a conflict exists, a signed agreement controls over an order form, an order form controls over these Terms, and these Terms control over incorporated policies, unless the document expressly states otherwise.

You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Our failure to enforce a provision is not a waiver. If a provision is unenforceable, the remaining provisions continue in effect.

Section headings are for convenience only. Provisions that by their nature should survive termination will survive, including payment obligations, ownership, licenses needed for wind-down, disclaimers, liability limits, indemnification, and dispute terms.

29. Contact

MediaCraft Marketing, LLC d/b/a FunnelStreams

Legal notice address: 123 Business St, Suite 100, City, ST 12345

General and account support: Support@FunnelStreams.com

Abuse reports: Support@FunnelStreams.com

Affiliate questions: Affiliates@FunnelStreams.com

Help center: https://FunnelStreamsHelp.com